Reject Fear

Psychological Safety Starts with You

"In organizations where psychological safety exists, people are empowered to experiment, innovate, and drive the future."

Google Discovers Psychological Safety
In 2012, Google started a research project, which they named Project Aristotle. Their goal was to identify the key factors that led to some teams being so much more high performing than others. They analyzed data from hundreds of teams to determine what were the keys to success of the most effective teams. They found several things that were important, including teams norms and diversity, but nothing was as important as the presence of Psychological Safety on the team.
What is Psychological Safety ?

Psychological safety refers to a team environment where all individuals feel safe to take interpersonal risks without fear of negative consequences, such as judgment or retribution. This means team members and leaders can openly share ideas, ask questions, and admit mistakes without worrying about damaging their reputations or relationships. Harvard Professor, Amy Edmondson, one of the lead thinkers in Psychological Safety says “Psychological safety is not about being nice. It’s about being able to have honest conversations about how to improve.”

"Psychological safety is not about being nice. It’s about being able to have honest conversations about how to improve."

Psychological Safety Starts with You

As I’ve been talking with people about this concept, most people say something like “That sounds amazing! I wish my team leader would lead that way, but that just isn’t the reality where I work.” No matter what our position at work, we can all have a part in building Psychological Safety. We can all do a few simple things to make our teams a space for safe dialogue and learning, especially powerful listening and asking good questions. Before we can do any of those things, however, we need to deal with our own fears.

Reject Fear
When our leaders or other co-workers come to us with a problem, our natural response is usually fear. We might worry about why they want us to do this, or what will happen if we don’t do it well enough. Then we tend to pass on our fear to other people by trying to control their behavior, or by complaining. The problem with this natural response is that when our minds go into this kind of threat response, we are incapable of discovering creative solutions, and are more worried about protecting ourselves. Passing the fear around does not solve the problem.

When you find yourself responding in a fearful way, instead of passing the fear on, take a few minutes to calm down. 

  1. Take a few deep breaths.
  2. Find a quiet place to reflect and ask yourself “What am I afraid of?”
  3. Release the fear.
  4. Ask yourself “What is one thing I can do to help this situation?”

Even a simple process like this can be a powerful step to refocus, enabling you to bring a calm, safe presence to your team.

Let's Start the dialogue

Over the next few weeks we’ll be introducing various ideas to help you bring Psychological Safety to your team, no matter what your position. Do you have a question about Psychological Safety or how you can apply it in your work or home? Leave a comment below or ask a question here that we will answer in future blog posts!

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Jeff Staege is an American who lived in China for 23 years before moving to Istanbul, Turkey in 2022. He is an executive coach and trainer in Emotional Intelligence. He helped found Sofian International Consulting and is the co-author of the EQ Solutions curriculum.

Jeff is married to Rebecca Staege and has four high school age children. He loves learning languages, reading, teaching, running and rock climbing.​

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